Muhammad Irfan

Manager IT

Muhammad IrfanWants to build a strong career in a creative and progressive organization that offers personal as well as professional growth prospects.

Work Experience

Manager IT

Special Communications Organization (SCO)

  • Period: August 2009 - Present day
  • Job type: Full-Time
  • Industry: IT & Telecommunication

Main responsibilites include:

  • To perform office/branch administrative tasks;
  • Managing and monitoring the team working on Intranet/Web Applications;
  • Managing and monitoring the Data Center activities;
  • Providing Technical support to higher management on different projects;
  • Maintenance and Support for Call Center Server-end applications;
  • System upgrades and vendor coordination.

Senior Engineer and Team Lead

ZTE Soft (ZhongXing Telecommunication Equipment) China

  • Period: December 2004 - July 2009
  • Job type: Full-Time
  • Industry: IT & Telecommunication

Worked on Billing (BOSS) and Customer Care (including Contact Center and IN) Projects for different telco operators. Major projects were PTCL B&CC, SCO GSM-ITI and SCO IB&CSS. Main responsibilites included:

  • Management of Team and Tasks;
  • Project Planning;
  • Execution of project throughout the lifecycle, from analysis, design, development to deployment and maintenance;
  • Customer Support and Trainings;

Foreign Experience

Technical Support Engineer

ZTE ChongQing Institute, China, December 2005 – March 2006

ZTE ChongQing Institute demanded me from ZTE Pakistan as a technical Support Engineer to work as part of their team. It was an honor for me to work in ZTE ChongQing institute, China.

Staff Training, ZTE ChongQing Institute, China

July 2005 – September 2005

I got the special opportunity by ZTE to get training of Call Center development and implementation in ZTE Research Institute located in ChongQing. During my 3 months stay in china I got the hands on training of Call Center development Activities. This gave me exposure to work in different culture and environment.

Education

COMSATS Institute of Information Technology, Islamabad

Master of Sciences in Project Management (MSPM), In-Progress

Major Subjects: Project Management (PMI Knowledge Areas)

Proposed Thesis: Impact of Replacing Key Stakeholders on the Performance of the Project

The purpose of the study is to define the impacts on project performance due to the change of key stakeholders during different phases of the project.

COMSATS Institute of Information Technology, Islamabad

Master of Software Engineering (MSE), 2001-2004

Major Subjects: Software Engineering, Project Management

Final Project: Vehicle Tracking System

The sole purpose of the project was to interface the GPS and GSM network and to develop a real time application residing on the GIS system, which can track the fleet of vehicles in the real environment.

University of the Punjab

Bachelor of Sciences (BSc), 1999-2001

Major Subjects: Mathematics A & B, Physics

Technical Skills

Windows Platform

Excellent

C / C++

Good

C#

Good

MS Office

Excellent

MS Exchange 2007

Good

AutoCAD

Average

Time Management

Excellent

Communication Skills

Excellent

Linux / Unix

Good

Java

Excelent

Pl/SQL

Excelent

MS Project

Good

Office Communication Server

Good

Adobe Premier

Average

Writing and Presentation

Good

Project Management

Excellent

Trainings & Workshops

Asterisk (Open Source PBX)

2nd April 2008 – 4th April 2008

Joined the Asterisk (Open Source PBX) workshop offered by OSRC from 2nd April 2008 to 4th April 2008.

Project Time & Resource Management Training Workshop

July 2007

As I have to manage the time and resources for different projects and I felt the need to improve my managing skills so I took part in the workshop for the better understanding of the “Project Time and Resource Management”.

NGN (ZXSS10 SS1b & MSG 9000)

30th May 2007 - 8th June 2007

Successfully completed the NGN Training arranged by ZTE for the technical staff.

Awards & Honors

Certificate of Best Performance, SCO

September 2013

DG SCO awarded the best performance certificate and reward for the year 2012-13.

Certificate of Achievement, ZTE

March 2007

It was an honour for me to receive the Certificate of Achievement by ZTE for participating as a key member (Module Manager Call Center Team) for achieving the CMMI Maturity level 2. My over all Performance was rated as “Good”.

3rd Prize at BITS, BYTES and Colors, All Pakistan software Competition

21st, 22nd December 2002

Achieved 3rd prize in BITS, BYTES and Colors, All Pakistan software Competition held at Bahria Institute of Management and Computer Sciences, Islamabad, where the top 46 universities of the country represented their projects. Details at CIIT website.

1st Prize, On the Spot Programming Competition, CIIT

31st October 2003

Achieved 1st prize in “On the Spot Programming Competition” held in COMSATS Institute of Information Tech. Islamabad. I participated in senior category and Java was adopted as the programming language for the development in the competition.

Scholarships during Master of Software Engineering

2001 - 2004

During the Master degree, scholarships were awarded to the students who attain first three positions during each semester. I maintain my position in each semester and was awarded the scholarship through out my degree in form of fee reduction.

Representations in different National level Competitions

2001 - 2004

It was an honor for me that my institute selected me as team member who represented COMSATS Institute of Information Technology in different National level Competitions.

Languages

Urdu

Reading

Excelent

Speaking

Excelent

Writing

Excelent

Listening

Excelent

Punjabi

Reading

Excelent

Speaking

Good

Writing

Excelent

Listening

Excelent

English

Reading

Excelent

Speaking

Good

Writing

Good

Listening

Good

Arabic

Reading

Good

Speaking

Average

Writing

Good

Listening

Average

(The profile is last updated on 11 Dec 2013)