Muhammad Irfan

Technical Support Engineer

ZTE ChongQing Institute, China, December 2005 – March 2006

ZTE ChongQing Institute demanded me from ZTE Pakistan as a technical Support Engineer to work as part of their team. It was an honor for me to work in ZTE ChongQing institute, China.

Staff Training, ZTE ChongQing Institute, China

July 2005 – September 2005

I got the special opportunity by ZTE to get training of Call Center development and implementation in ZTE Research Institute located in ChongQing. During my 3 months stay in china I got the hands on training of Call Center development Activities. This gave me exposure to work in different culture and environment.

COMSATS Institute of Information Technology, Islamabad

Master of Sciences in Project Management (MSPM), 2013-2015

Major Subjects: Project Management (PMI Knowledge Areas)

Thesis: Impact of Replacing Key Stakeholders on the Performance of the Project

The purpose of the study is to define the impacts on project performance due to the change of key stakeholders during different phases of the project.

COMSATS Institute of Information Technology, Islamabad

Master of Software Engineering (MSE), 2001-2004

Major Subjects: Software Engineering, Project Management

Final Project: Vehicle Tracking System

The sole purpose of the project was to interface the GPS and GSM network and to develop a real time application residing on the GIS system, which can track the fleet of vehicles in the real environment.

University of the Punjab

Bachelor of Sciences (BSc), 1999-2001

Major Subjects: Mathematics A & B, Physics

TM Forum - AI Foundation (2021)

Use cases and challenges of AI in the context of telecoms as well as models and processes for simplifying AI implementations

TM Forum - Open API Foundation (2021)

Key concepts of TM Forum’s suite of Open APIs

TM Forum - Application Framework (TAM) Foundation (2021)

Concepts and principles, structure and application to help re-plan and streamline an application portfolio

TM Forum - Information Framework (SID) Foundation (2021)

TM Forum’s common information model to improve company’s agility, flexibility and accuracy

TM Forum - Business Process Framework (eTOM) Foundation (2021)

Common, business-led approach to rationalize the processes that run the business

TM Forum - Frameworx Foundation (2021)

The go-to standard for reducing cost, risk and time-to-market

Oracle Cloud Infrastructure Certified Architect Professional (2020)

hands-on experience and knowledge required to plan, design, implement and operate solutions on OCI

Oracle Cloud Infrastructure Developer Certified Associate (2020)

Developing & maintaining OCI applications

Oracle Autonomous Database Cloud Certified Specialist (2020)

Provision, manage, and migrate to Autonomous Transaction Database (ATP) and Autonomous Data Warehouse (ADW)

Oracle Cloud Infrastructure Certified Architect Associate (2020)

Strong foundation knowledge in architecting infrastructure using Oracle Cloud Infrastructure services

Oracle Cloud Infrastructure Cloud Operations Certified Associate (2020)

Automate Cloud tasks, Tune Performance, Troubleshoot, manage cost, manage security and compliance policies

Oracle Cloud Infrastructure Foundations Certified Associate (2020)

Knowledge of public cloud services provided by OCI

ITIL (2015)

Practices for IT Service Management (ITSM)

Asterisk (Open Source PBX)

2nd April 2008 – 4th April 2008

Joined the Asterisk (Open Source PBX) workshop offered by OSRC from 2nd April 2008 to 4th April 2008.

Project Time & Resource Management Training Workshop

July 2007

As I have to manage the time and resources for different projects and I felt the need to improve my managing skills so I took part in the workshop for the better understanding of the “Project Time and Resource Management”.

NGN (ZXSS10 SS1b & MSG 9000)

30th May 2007 - 8th June 2007

Successfully completed the NGN Training arranged by ZTE for the technical staff.

ACS Delivery Excellence Award , Oracle

July 2020

Certificate of Teamwork for delivering successful project in Telkomsel (Indonesia)

Spot Bonus Award, Oracle

June 2016

Spot Bonus Award was announced by Gerry Lim (Sales Director OFM) for bringing up the infrastructure and Siebel environment for the IDM POC for Mobilink in tight timelines, which resulted in successfully closing the deal at Mobilink.

Certificate of Best Performance, SCO

September 2013

DG SCO awarded the best performance certificate and reward for the year 2012-13.

Certificate of Achievement, ZTE

March 2007

It was an honour for me to receive the Certificate of Achievement by ZTE for participating as a key member (Module Manager Call Center Team) for achieving the CMMI Maturity level 2. My over all Performance was rated as “Good”.

3rd Prize at BITS, BYTES and Colors, All Pakistan software Competition

21st, 22nd December 2002

Achieved 3rd prize in BITS, BYTES and Colors, All Pakistan software Competition held at Bahria Institute of Management and Computer Sciences, Islamabad, where the top 46 universities of the country represented their projects. Details at CIIT website.

1st Prize, On the Spot Programming Competition, CIIT

31st October 2003

Achieved 1st prize in “On the Spot Programming Competition” held in COMSATS Institute of Information Tech. Islamabad. I participated in senior category and Java was adopted as the programming language for the development in the competition.

Scholarships during Master of Software Engineering

2001 - 2004

During the Master degree, scholarships were awarded to the students who attain first three positions during each semester. I maintain my position in each semester and was awarded the scholarship through out my degree in form of fee reduction.

Representations in different National level Competitions

2001 - 2004

It was an honor for me that my institute selected me as team member who represented COMSATS Institute of Information Technology in different National level Competitions.